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Q: How much is shipping / handling? Shipping is automatically calculated, and it includes the cost of the tube..
A: Your shipping cost is automatically calculated prior to clicking the final submit button. We are not looking to make money on shipping, nor do we intend to create a “hidden profit” in shipping and handling. Our shipping cost is automatically created by our Merchant Account Software when you pay using your credit card. We ship in high quality cardboard shipping tubes which have proven to be very successful. Shipping may vary slightly +/- depending on your state.
Q: I don’t have a digital file, can I send you a regular photo to enlarge?
A: Yes, however we can NOT promise the safe return of your photo. We will do everything possible to return your original photo (haven’t lost one yet), but we are unable to guarantee it. If you wish to send us your photo to scan here, you will have to do so at your own risk. Sorry, we can not accept photo’s that are copyrighted without written consent from the photographer.
Q: How long will my print last?
A: Durability - as long as not wet or in direct sunlight, prints can last many years. Our prints are considered archival (meaning up to 200 years in the dark), although I don’t think anyone has lived long enough to prove it.
Q: Is my credit card secure? A: The transfer of your credit card information uses 128-bit SSL encryption. Your credit card number is also encrypted prior to saving for billing purposes. Even we don’t see your credit card numbers, as they are automatically processed for us.
Q: What type of files can you receive?
A: Almost anything, WE PREFER JPGS. if you need confirmation please send our graphic artist an e-mail. Please just make a note that you want to know if we can handle this file type. We don’t like receiving .tiff files as they are just too big, please save as a .jpg before sending, the print quality will be the same.
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